Terms of Use
GENERAL CONDITIONS OF ENTRY
General Admission
1. You must abide by the instructions of the arena’s staff at all times or you may be removed from the premises and refused entry in future. This is to ensure safety and enjoyment for all participants engaged in the. You will not be given a refund for any unused time should you be removed from the premises for any reason whatsoever and you acknowledge your entry to the premises is strictly on this basis.
2. We do not accept abusive or aggressive behavior and we will ask you to leave the arena with no refund on any left time you may have.
3. At times, when we are at capacity, we can refuse entry to you and ask that you return at another time and preferably book online to avoid disappointment.
4. If you decide to leave without using up the entire time you have purchased, you will not be entitled to a refund of any unused time.
5. Participants are required to wear Flip Out Grip Socks when using any Flip Out Equipment, which can be purchased at your local arena upon arrival.
6. If tickets are purchased online and you change your mind, you must inform the arena. A credit may be issued, but this is at the individual arenas discretion.
7. You acknowledge that security video is used within the public areas of premises of the and consent to this use for security and safety purposes.
8. On occasion, promotional video or photographs may be used by the Service Provider which may include your image whilst being engaged in.
9. The operation of rides and equipment may vary from advertised without notice due to adverse weather conditions, maintenance activity or other operational reasons.
10. All participants and supervising guardians are required to fill out Flip Out’s Waiver prior to using the equipment. You can find our privacy policy on www.FlipOut.com.au regarding your personal information.
11. All children under the age of 18 years of age must have a signed waiver prior to using the equipment. Customers who are under 18 years of age and over 16 years of age MUST have a signed waiver by the parent/guardian. We may most likely call the parent to confirm. All normal rules to safety and behaviour apply, and patrons need to listen to staff instructions or maybe asked to leave without a refund.
12. All children 24 months and under are complimentary with another full-paying parent or guardian over the age of 18. Not applicable for any party package. Flip Out Grip socks are not included. Children must be supervised at all times.
ONLINE STORE TERMS & CONDITIONS
Strictly no refunds will be provided for any items purchased through the FLIP OUT website if the purchaser changes their mind or orders the incorrect size.
If you have purchased the incorrect size, you may exchange the item for the correct size within 14 calendar days from the date of purchase. Any costs incurred during the return of goods are to be covered at the customer’s expense.
If you have received faulty or damaged goods please email our support team on info@flipout.com.au for details on the return process
Faulty items must be returned to FLIP OUT within 30 calendar days after finding the fault. Once received, FLIP OUT will provide the customer with the choice of a refund for that item, replacement of that item (where possible) or adequate compensation.
PARTY TERMS & CONDITIONS
- A non-refundable deposit will be taken at the time of booking. This allows us to order food and arrange staff to host your party. You may change dates any time up to 7 Days before the day of the party and your deposit will be applied to another date.
2. You can either call the arena on the Monday or Tuesday to confirm numbers and to make final payment, alternatively we will call you to collect all the information and final payments on your behalf the week of your party to ensure a smooth party is delivered. Once numbers has been provided, confirmed and payment processed, there will be no further amendments, unless adding more attendees on. No store credits will be issued for non-attendance.
3. Once guests are seated (and bands are removed) in the Party Room or at a Party Station, the guests are no longer allowed back onto the equipment to help avoid sickness and to prevent delaying the next booking.
4. If you don’t leave on time, you may be charged a service fee of up to $200. See your arena for more details.
5. You are also most welcome to bring your own birthday cake however no other food or drink is allowed, unless stated in your party package. Please discuss these arrangements with the party concierge at time of confirmation. Party rooms and party stations are decorated, please do not bring wall decorations, party sprinkles, confetti, streamers, party poppers or external party decorations within the Arena, otherwise a cleaning fee may be charged.
6. Additional party tables for parents and guardians are available upon request at the time of the booking at $50.00 per table. See your arena for details.
FLIP OUT NINJAS TERMS & CONDITIONS
Strictly no refunds offered. Make up classes are available within the same term, provided arena is notified that the child will be absent from their usual class by 2 PM. Child must check in before class. Flip Out Grip socks must be worn at all times. If a child is misbehaving, they may be asked to temporarily sit out, no refunds will be given.
ZIP
Zip is a safe, simple and convenient way to pay for your purchase over time. It provides you with the flexibility to buy today and pay later. Available on order over $100 in store or over the phone only*. Not valid with any other offers. *Subject to Zip’s terms. See www.zip.co/terms. Please note that Zip is not a service provided by Flip Out. It is a facility offered by Zip Co Limited.
FLIP OUT GIFT VOUCHERS
Gift Vouchers can be used towards the identified goods and services at the specified Flip Out Arena. All Vouchers are non-refundable and cannot be redeemed for cash or credit.
Any unused sessions or value will be forfeited if not used by the stated expiry date. Only one voucher can be redeemed per booking. If the total of the booking is more than the value of the voucher, immediate payment of the balance will be required at the time of booking.
*5 Visit Voucher. Socks will be provided upon redemption of the first hour when the voucher is purchased online. When purchased in store Flip Out Standard Flip Out Grip Socks with be given at point of sale. Sessions can be used consecutively or for multiple people up to the remaining passes available on the voucher.
*2 Hours + Socks Bundle. Strictly valid for two consecutive hours of jumping for an individual and one pair of Flip Out Standard Flip Out Grip Socks. Socks will be provided upon redemption of the voucher when a voucher is purchased online. When purchased in store Flip Out Standard Grip Socks with be given at point of sale.
*1 Hour + Socks Bundle. Strictly valid for one consecutive hour of jumping for an individual and one pair of Flip Out Standard Flip Out Grip Socks. Socks will be provided upon redemption of the voucher when a voucher is purchased online. When purchased in store Flip Out Standard Flip Out Grip Socks with be given at point of sale.
*Monetary Value Vouchers. Vouchers are redeemable for jump time only.
REFUNDS DUE TO TEMPORARY CLOSURE
Any session which is cancelled due to an unforeseen and temporary closure of a centre (for example due to a local, regional, state or national health order lock down) will be refunded in the form of a voucher to the same value of the original session price. This voucher can be redeemed within 3 years, once the centre has re-opened.
No monetary refunds will be issued for a session which has been cancelled due to an unforeseen and temporary closure of a centre (for example due to a local, regional, state or national health order lock down).
